Buy Prescription Medications Online eDrugstore FAQ's

Frequently Asked Questions

What are the benefits of buy prescription medications through eDrugstore.com?
Is it legal to prescribe medication online?
Is this a safe way to receive treatment?
How do I know these medications are authentic?
What measures are taken to protect my privacy?
How do I order prescription medications online at eDrugstore?
Does eDrugstore replace my Primary care provider?
How does an online consultation work?
What do I need to do once my order is finished?
Creating an account
How do I log into my account?
How do I reset my Password?
Do I need to send a copy of a Photo ID?
Our prescription medications
What are erection problems?
What are the symptoms of erection problems?
What causes weak erections in men?
Selecting your medication
What do you sell for Hair Loss?
What do you sell for Genital Herpes?
What do you offer for Weight Loss?
Paying for your medication
When will I be billed?
Placing a Re-order
Do I need a prescription to place an order?
When will my order arrive?
Does eDrugstore.com offer alternative shipping options?
Is the packaging discreet?
Can I track my order?
What if I have to cancellation my order?
What is your return policy?
Can I Use Use Insurance, HSA or FSA Cards?
Where is the Pharmacy Located?
May I have my prescription filled at another pharmacy?
Do I Have the Opportunity to Speak with a Doctor?
It's an emergency. What should I do?

What are the benefits of buy prescription medications through eDrugstore.com?

eDrugstore.com takes great pride in working with board-certified physicians and NABP and VIPPS-approved pharmacies. We offer brand-name and generic medications. We've served over 3,000,000 million customers since 1998 and have processed over 10 million prescriptions since the beginning. Our company has been proven a safe and secure place to order lifestyle medications for over 25 years. View our reviews: eDrugstore TrustPilot eDrugstore

We educate the public about the dangers of rogue internet pharmacy websites that ship counterfeit and adulterated medications. Mainly, all these websites are based outside the U.S. and sell medications that look precisely like genuine pills. In some cases, these pills contain inaccurate dosage strengths and harmful ingredients. Be Careful where you Buy!

Is it legal to prescribe medication online?

Yes. eDrugstore uses Telemedicine to connect you with doctors and nurse practitioners to practice medicine and care remotely for patients. Every Physician or N.P. you interact with is licensed to prescribe medicine and treat patients in your State. At any time, if you have questions for our medical department or need to update your medical history, please call 1-800-467-5146 extension 460.

Is this a safe way to receive treatment?

Yes. eDrugstore has streamlined Telemedicine to create a safe and effective environment for you. Patients must answer questions truthfully, accurately, and entirely. Your safety is of the utmost importance to us. We take pride in knowing you've received the proper treatment and advice for the ailment we are treating.

How can I find a doctor outside of the eDrugstore network?
To find a Primary Care Physician, OurDoctor
To find a Federally Qualified Health Center: HRSA health center finder
To Obtain Labs: Sonora Quest

These sites are not affiliated with eDrugstore.com. Please get in touch with their offices directly to schedule an appointment or ask questions and confirm insurance coverage.

How do I know these medications are authentic?

Most pharmaceutical manufacturers register their medications with the FDA and provide many numbers on every bottle, blister package, or medication container so you may check the pedigree of your product.

If you have any questions about your medication, call us at 1-800-467-5146. Or Visit the following URL to reassure yourself about the drug. https://www.drugs.com/pill_identification.html

If you have any questions about your order call eDrugstore.com Customer Service at 1-800-467-5146.

What measures are taken to protect my privacy?

eDrugstore.com uses the most current and highest encryption technology to protect your information. This includes your medical records, credit cards, email addresses, contact addresses, phone numbers, and personal information. eDrugstore.com will never give or sell your information to other parties.

How do I order prescription medications online at eDrugstore?

You can order your medication online in 5 easy steps:

Locate a medication or product you're interested in.

Look for our list of products in the top-left section of our Homepage.
Pricing will be listed (No Hidden Fees or Assessments).
When you find the correct item, add it to your shopping cart.
If you're interested in more than one medication, add it to your shopping cart simultaneously.

Create Your Account

If you're a new customer, fill out the form on the patient contact information page.
Enter your information accurately so there are no delays.
Your account will track the status of your order and manage your profile information.

Online Consult

Complete the online medical questionnaire.
eDrugstore provides your medical consultation free of charge.

Ordering a Refill

When you're ready for a refill, log in to your existing account or contact support at 1-800-467-5146. Our customer support representatives are available Monday through Friday, 6 a.m. to 7 p.m., and Saturday and Sunday, 8 a.m. to 4 p.m. Mountain Standard Time.

Payment Options

Pay for your order using Visa, MasterCard, American Express, Discover, or Money Order.
eDrugstore is fully PCI-compliant, and your information will be kept secure using top-notch encryption software.

Does eDrugstore replace my Primary care provider?

eDrugstore is a complement, not a replacement, for your primary care provider (PCP). It's essential to have regular checkups with your PCP and update your medical history. At any time you are not available to see your doctor or don't have Primary care, Call us, and our medical group will provide options and locate solutions for you.

How does an online consultation work?

As a part of the growing trend of telemedicine, online consultations utilize the Internet to improve patient access to physician care. The patient does not receive a traditional physical exam by the physician, but rather they complete the online medical questionnaire and one of our contracted licensed physicians will review the results with you during a HIPPA compliant video and or audio consult where you will be notified if you qualify for a prescription. Upon approval, the doctor will submit the prescription to one of our VIPPS certified U.S. pharmacies for fulfillment and they ship your requested medication to you. Although online consultations will never take the place of traditional medicine, they do provide a means for patients to receive treatment for a limited number of conditions that, in certain circumstances, may not require an immediate physical exam.

If the prescription is approved, the physician will write it and send it to the pharmacy, where it will be filled by a state-licensed pharmacist and shipped to you via FedEx or the U.S. Postal Service. Your package will include a copy of your prescription, a receipt, as well as documentation of the usage, dose and precautionary information for your medication. You will also receive contact information for the pharmacy in the case you have any questions after you receive your medication.

What do I need to do once my order is finished?

Any new customer placing an order will require one of our State Licensed Physicians or Nurse Practitioners to review your medical history and provide you with an Audio or Video consultation, depending on your State of residence.

If you are a returning patient and have been reviewed and approved by one of our Physicians in the past 365 days, you will only need to contact the Physician if you'd like to. All new and returning customers whose last order is over 365 days old may require another HIPAA-compliant Video and or Audio consultation with one of our State Licensed Physicians before any medications can be shipped to you.

All original prescriptions are valid for 365 days, and a patient may reorder multiple times during this period.

Feel free to download the following Apps below to obtain the highest level of medical care from eDrugstore.

RingCentral Meetings Mobile App
Under Meetings Mobile App, click Download on the App Store for iOS or Get it on Google Play for Android. Download the RingCentral Meetings app from the iTunes App Store for iOS or Google Play for Android.

RingCentral Meetings for Desktop
From your online account, click the Tools tab and click Meetings. Under Meetings for Desktop, click Download for Mac or Download for P.C., depending on your type of desktop. The app will begin downloading in your browser.

You can join your HIPAA-compliant HD video consultation using any computer (PC, Mac®, or Chrome™), tablet (iPad® or Android™), or smartphone (iPhone® or Android).

To be ready for your required online consultation, please first download and install the RingCentral Meeting App for your Desktop, Tablet, or Smartphone using the link below: Click to Install Ring Central Meeting App

We currently have Licensed Physicians in the following States to provide a HIPAA-compliant Video Call. AK, HI, IA, ID, IL, KY, LA, ME, MN, MS, NC, NM, NV, OK, RI, SC, VT, WA, WV, WY.

We currently have Licensed Physicians in the following States to provide a HIPAA-compliant Audio Call. AA, AE, AL, AP, AR, AZ, CA, CO, CT, DC, DE, FL, GA, IN, KS, MA, MD, MI, MO, MT, ND, NE, NH, NJ, NY, OH, OR, PA, SD, TN, TX, UT, VA, WI.

Adherent to the Telemedicine Laws of South Carolina and North Dakota, we are not allowed to ship Erectile Dysfunction prescription medications into these States.

Creating an account

While navigating eDrugtore, go to the top right-hand side of the Homepage and click the little person icon to sign in. Your information is kept confidential and never shared with any 3rd party. If you do not have an email address, call us at 1-800-467-5146 to set up an account or easily place an order by phone.

How do I log into my account?

At the top of the home page, you'll notice a "register now" option. Click this button and fill out the form to create an account. Once you've created an account, you can order medications and track any order anytime. You may also call our customer service team to set up an account during business hours. We'd be happy to set this up for you. 1-800-467-5146.

How do I reset my Password?

If you don't remember your Password, click the "Forgot Password" button on the login screen, and we'll send a link to your email so this can be reset. If your email doesn't register, you may not have used that email before, and you may need to create a brand-new account. If you still need help, please call our customer service to update your login

Do I need to send a copy of a Photo ID?

NO! If you are a U.S. citizen, We use an age verification tool called IDology to verify your age. If, for some reason, we cannot get a match, you may email, fax, or text a copy of an ID or Passport. If you are not a U.S. resident or are visiting from outside the Country, you may need to provide these credentials upon order completion. However, We've made the process easy.

Our erectile dysfunction medications

What is Viagra? (Sildenafil Citrate)

Viagra is a prescription medication approved by the FDA to treat erection problems. First introduced in 1996, this popular and effective drug works by increasing blood flow to the penis during sexual arousal. You may take up to 100mg of Viagra per day or check with your doctor to see what dosage is correct for you.

Viagra (Sildenafil) comes in 25mg, 50mg, or 100mg doses. Viagra works best if it's taken approximately 30 minutes to an hour before sexual activity, preferably on an empty stomach for better absorption. Most men wash the tablet down with water and avoid acidic drinks such as grapefruit juices and alcohol. Click Here to Buy Viagra Online from eDrugstore

What is Cialis?
Cialis is an FDA-approved medication used to treat erection problems in men. It's commonly referred to as the "weekend pill" because it may last for up to 36 hours. Like Viagra, it works by increasing blood flow to the penis. You can take Cialis (Tadalafil) in 2.5mg, 5mg, 10mg, or 20mg doses approximately 30 minutes before sexual activity. Customers like this medication if they are looking for multiple sexual encounters. Click Here to Buy Cialis Online from eDrugstore

What is Levitra?
Levitra is a prescription medication approved by the FDA to treat erection problems. Doctors typically prescribe Levitra if Viagra and Cialis don't work. It increases blood flow to the penis so that men can get hard erections. You may take up to 20mg of Levitra a day or what your doctor has recommended for you.

Levitra once came in 5mg, 10mg, and 20mg doses and is taken approximately 45 minutes before sex. Levitra has been discontinued, and the generic brand is the only medication that is available. Click Here to Buy Levitra Online from eDrugstore

What is Cialis Daily?
Cialis Daily is an FDA-approved medication used to treat erection problems. Unlike other treatments, you take Cialis Daily every day, regardless of when you plan to have sex. It works by increasing blood flow to the penis, the same as regular Cialis. You can take Cialis Daily in 2.5mg or 5mg doses at the same time every day. Click Here to Buy Cialis for Daily Use Online from eDrugstore

What is Staxyn?
Staxyn is an FDA-approved quick dissolvable oral medication used to treat erectile dysfunction. Like the other medications used to treat erection problems, Vardenafil works by increasing blood flow to the penis. Staxyn, before it was discontinued, came in 10mg and was known for its soft-chewy texture. Click Here to Buy Staxyn Online from eDrugstore

What is Stendra?
Stendra is another FDA-approved ED treatment proven to work. It's known to be one of the fastest-acting treatments available because, in clinical trials, most men were able to get an erection within 15 minutes of taking Avanafil. Just like the other medications used to treat erection problems, Stendra works by increasing blood flow to the penis. You can take Stendra once per day in 50mg, 100mg, or 200mg doses. Click Here to Buy Stendra Online from eDrugstore

What are erection problems?

Men experiencing erection problems are unable to get or maintain an erection sufficient for sexual intercourse. Erection problems are common among men and can be caused by certain medical conditions, hormonal fluctuations, smoking, certain medications, severe injuries, surgery, alcohol use, and psychological disorders. As men get older, they may experience erection problems more frequently. Occasional erection problems don’t necessarily indicate a medical issue, but if you continue to have difficulties for weeks or months, you should make an appointment with your doctor. To learn more about erection problems

What are the symptoms of erection problems?

Some men with erection problems cannot get an erection at all, while others suffer from weak erections that aren’t hard enough for sexual intercourse. Erection problems and weak erections can cause stress, anxiety, and relationship problems in men. Men who get weak erections on an occasional basis probably do not have serious erection problems, because all men experience some erection difficulties from time to time. To learn more about erection problems symptoms

What causes weak erections in men?

Men with weak erections cannot get an erection hard enough to perform sexual activities. Healthy sexual function involves an interaction between complex systems in the body and mind. Physiological factors, psychological factors, or a mixture of the two can cause weak erections in men.

Selecting your medication

You’ll find our site is easy to navigate, with a list of Brand Name Medications on our home page. Select the medication to see prices and quantities and choose what suits your budget.

What do you sell for Hair Loss?

We have an assortment of medications and products to regrow hair in both men and women. The most popular medications are Finasteride in combination with Minoxidil. Our peak body brand nutraceuticals have some of the best-formulated blends available. Our most popular kit is seen here: Hair Growth Package

What do you sell for Genital Herpes?

We carry Acyclovir, Valacyclovir (Generic Valtrex), and the Brand products Valtrex and Denavir. These medications treat cold sores, shingles, fever blisters, herpes simplex virus, genital herpes, and chickenpox. Some products also prevent recurrent infections. Please check with your doctor on what medication is right for you. Sexual Health Medications

What do you offer for Weight Loss?

We provide Xenical (Orlistat) for patients to lose and maintain a healthy weight. For additional weight loss products like GLP-1, Visit: Ultimaterx.com

Paying for your medication

You’ll be prompted to check out, which is where you’ll enter your credit card information and enter your shipping address. We accept Visa, MasterCard, and American Express. The transaction on your billing statement will appear as eDrugstore.com. Your Card will not be billed or processed under any other name. Please call 480-505-5735 if you have any questions about your purchase. We also accept U.S. Money Orders if you prefer to mail the payment to us.

When will I be billed?

You're only charged for medication or consultation after a doctor or nurse practitioner has approved your prescription. The order will then be sent to a licensed pharmacy for shipment. At this time, the charge will batch for settlement, and you'll receive a tracking number automatically to be sent by email or Text. You will not be charged if you decline or cancel the order.

Placing a Re-order - Easy Refill

If you're in a Hurry, We've got you! Choose the Easy Refill option to quickly log in to your account and place the same order you received previously. If you need to add additional items, you may do so, but other medical questions may be asked during checkout. So, Remember, If you have already ordered from eDrugstore.com in the past, the refill process is much faster. To reorder, simply log in to eDrugstore.com and click this Easy Refill Button. At this time, we do not offer subscriptions on eDrugstore.com; rest assured, you won't see auto-billing like that other guy. You may also give us a call at 1-800-467-5146 to get assistance on placing a refill.

Do I need a prescription to place an order?

Yes, and we can help facilitate this for you. If you have your own prescription, you can send it to us via email, fax, or by mail. If you don't have a prescription, complete the online medical questionnaire, and one of our contracted licensed physicians will review the results with you during a HIPPA-compliant video and or audio consult, where you will be notified if you qualify for a prescription. Upon approval, the doctor will submit the prescription to one of our VIPPS-certified U.S. pharmacies for fulfillment, and they will ship your requested medication to you.

When will my order arrive?

eDrugstore's Customer Service Representatives will make every effort to ship process your order if placed before 12 pm Monday-Friday / Mountain Standard Time. The goal of every order is to process the information in a timely manner.

We provide real-time updates by Text or email, and if your participation is needed to complete the ordering process, you'll be made aware. Once the doctor or N.P. has reviewed and approved your order, the pharmacy will ship it.

Depending on your choice of delivery options, most orders arrive within 1-3 business days. We will automatically send you this tracking information, or you may call us at any time to get the status or make changes to your delivery.

Does eDrugstore.com offer alternative shipping options?

Your shipping options may vary with FedEx or USPS. You may choose our most popular "Free Delivery," but allow USPS 3-5 days to make this delivery.

If you choose Next Day or 2nd Day FedEx, you may also choose to have this held at a FedEx location print and ship, Walgreens location, or another Fed-Ex office of your choice that holds packages for up to 5 days. We also provide shipping to most U.S. Military bases, Hotels, and Businesses.

Lastly, we provide shipping by USPS to P.O. Boxes or mailbox stores for additional privacy. Most packages are shipped with no signature; however, if you require a signature, you may choose this option upon checkout or call our customer service team to get this handled for you.

Is the packaging discreet?

All orders are shipped in Flat FedEx and USPS Envelopes from a U.S. Pharmacy. The labeling shown on the outside of the package does not indicate a Pharmacy, Apothecary or any other drugstore name. We show a discreet shipper name to prevent theft or the contents from anyone. Having done this for the past few years has cut our loss ratio considerably.

Can I track my order?

YES! Simply log into your account on edrugstore to locate this information if you cannot find it via Text or email. You may then visit the shipper on USPS.com or FedEx.com and enter the tracking number to check the status.

If you don't know your tracking number or did not receive it, you may call our customer service team at 1-800-467-5146 for immediate care.

What if I have to cancellation my order?

An eDrugstore.com Customer Service Representative can cancel your order if the cancellation is made before the Pharmacy ships your medication to you. If an order is shipped by the Pharmacy and you are unable to receive the package for any reason and the package is in the control of USPS or FedEx at all times, in some cases it may be returnable to the Pharmacy. Please contact an eDrugstore.com Customer Service Representatives at 1-800-467-5146 for more details and policies of handling your order.

What is your return policy?

Unfortunately we cannot accept returns on prescription medications due to FDA Regulations. If an order is undeliverable or not picked up in time, you may be charged fees if we do not hear from you within 30 days. If you have any issues with your medication, please call us with 24-48 hours upon receiving. eDrugstore will be glad to help as our phones are open 7 days a week by calling 1-800-467-5146. Please review our main menu for our hours of operation.

Can I Use Use Insurance, HSA or FSA Cards?

We are happy to accept HSA, FSA or other types of insurance cards. These cards must have a Visa or MasterCard logo on the front of the card. However, each card issuer has its own rules of use that we do not control. Should you choose to use that card and your issuer then declines our authorization request, we will contact you to discuss other payment options. We will be happy to generate a detailed invoice for you to submit to your insurance company for reimbursement. We suggest that you first call your insurance provider to ensure that they do, in fact, cover the product you wish to order.

Where is the Pharmacy Located?

eDrugStore contracts with a VIPPS licensed USA pharmacy. All information about this pharmacy will be in your package at the time of receiving the package. If this information is missing from your package please call us immediately.

May I have my prescription filled at another pharmacy?

YES! If you choose to have your prescription filled by a pharmacy outside our network. We will assess you a $125.00 processing fee for this transaction.

If you wish not to pay this fee, simply complete the online order on eDrugstore, and we'll send it to a licensed pharmacy for shipment. We can deliver your medication in a discreet package to your home, office, hotel, P.O. box, or FedEx location.

Do I Have the Opportunity to Speak with a Doctor?

A. Yes, all patients who have been issued a prescription are able to contact their prescribing physician with any follow-up care questions and/or concerns. Please contact our customer care support at 1-800-990-9681 X450 to set up an appointment.